FAQ

💭 Frequently Asked Questions (FAQ)

Welcome to Spicimomo’s FAQ! We’re here to make your shopping experience as sweet and simple as possible. 💕

🛍 Where can I buy Spicimomo dolls?

All purchases are currently made through Amazon.
Each product page on our site will take you directly to the correct Amazon listing, where you can enjoy secure checkout and fast shipping.

🚚 Who handles shipping and delivery?

All orders are fulfilled by Amazon, meaning you’ll benefit from Prime shipping, tracking, and reliable delivery—just like any other Amazon purchase.

🔁 What is your return policy?

Returns and exchanges are handled directly through Amazon’s return center. Please log into your Amazon account and follow their return instructions for your order.

If you have questions about our dolls before or after your purchase, feel free to contact us!

💡 Why do you redirect to Amazon instead of selling directly here?

Great question!
We’re currently using Amazon’s trusted platform for order processing and logistics so you get the fastest and most reliable service.
Meanwhile, this site is your cozy corner to discover our story, new collections, and behind-the-scenes magic. ✨

🎁 Are these dolls suitable as gifts?

Absolutely! Spicimomo dolls are loved by children, collectors, and those seeking comfort companions. Many customers purchase them as birthday, holiday, or therapeutic gifts.

👶 What are the dolls made of? Are they safe?

Our dolls are made of soft, child-safe vinyl and cloth bodies, designed with love and gentle detail. Please refer to the individual product descriptions on Amazon for specifics regarding age recommendations and care.

📦 Do you ship internationally?

Since we sell through Amazon, availability depends on the Amazon marketplace in your region.
If you're outside North America and don’t see shipping to your country, feel free to contact us and we’ll help however we can.

💌 How can I contact you with questions or feedback?

We’d love to hear from you!
You can email us anytime at spicimomo@gmail.com, or click here to contact us. We usually reply within 1–2 business days.